Terms and Conditions
Service Availability
By placing an order on our website, the customer confirms they are at least 18 years old or have parental/guardian authorization to complete the purchase.
Customers can make purchases from any country where we offer delivery. However, Kirimbo can only ship orders to a valid address located within the selected country. Delivery methods, pick-up points, and sales conditions are updated when the destination country is changed.
Applicable Law
All orders placed on our website are subject to Portuguese and European Law.
Product Shipping Time and Prices
We strive to process orders on the same business day. However, it may take up to 2 business days to confirm shipment.
Estimated delivery times:
- Mainland Portugal: 3-5 business days
- Rest of Europe: 3-7 business days
- United States of America and Canada: 7-10 business days
The above delivery times are estimates only and may vary due to external factors such as customs processing, strikes, or peak seasons (e.g., holidays).
If an order is returned due to customer-related reasons (e.g., failure to pick it up at the post office within the estimated timeframe or an incorrect address), the cost of reshipping will be the customer's responsibility.
Note: All of our shipments are made via registered mail. By purchasing from Kirimbo, you accept the shipping terms and conditions provided by CTT (Portuguese Postal Services) for registered orders, which can be verified at www.ctt.pt.
Exchanges and Returns
The customer has 14 calendar days from the date of receipt to request an exchange or return (Article 10 of DL n.º 24/2014).
Kirimbo will not accept exchanges or returns of used or damaged items, except in cases of defects or manufacturing imperfections.
All returns or exchanges must be carefully packaged and include the return note or the return/exchange form, duly filled out. If you do not have these documents, you can request them via email at shop@kirimbo.com.
Return Shipping Costs:
- If the return is due to a defect or an incorrect item sent by Kirimbo, we will cover the return shipping costs.
- In all other cases, the customer is responsible for return shipping expenses.
Item Prices and Free Shipping Rules
Kirimbo lists product prices with tax included. Shipping costs are not included in the item price and are fixed at:
- 5€ for Mainland Portugal
- 10€ for the other European countries we ship to
- From 15€ for the United States of America and Canada.
FREE SHIPPING FOR ORDERS OVER 49€*
- This measure applies only to Mainland Portugal.
- For other European countries*, free shipping applies to purchases over €79.
- For the rest of the world*, free shipping applies to purchases over €99.
*To where we ship*
Important Note: For orders exceeding a certain value or weight, free shipping may not apply. If you have any doubts, please contact us before making your purchase.
Payment Methods
Kirimbo offers the following payment methods:
- MBWAY
- Bank Transfer
- Multibanco Reference
- Visa
- Google Pay
- Apple Pay
- PayPal
All payments are processed securely through encrypted connections, ensuring the protection of your financial data.
For any questions, feel free to contact our Customer Support Service at shop@kirimbo.com.